Refund & Returns Policy

Our Promise to You

At Goose Sneakers, we stand behind the quality and authenticity of every pair of Golden Goose sneakers we sell. We offer a comprehensive 30-day return policy because we want you to love your purchase.

Return Timeframe

Returns initiated after 30 days will not be accepted unless there is a manufacturing defect covered under our warranty policy.

Return Conditions

To be eligible for a return, your Golden Goose sneakers must meet the following conditions:

• Items must be in original, unworn condition with all original tags attached
• Sneakers must be returned in the original box with all original packaging materials
• Items must be free from any signs of wear, dirt, or odor
• Include the original receipt or order confirmation email
• Custom or personalized items cannot be returned unless defective

How to Start Your Return

Starting your return is simple and straightforward:

• Contact our customer service team at [email protected]
• Provide your order number and reason for return
• Receive your prepaid return shipping label via email
• Package your items securely and attach the return label
• Drop off at any authorized shipping location

Refund Process

Once we receive your returned Golden Goose sneakers:

• Items are inspected within 2-3 business days
• Refund is processed to your original payment method within 5-10 business days
• You'll receive an email confirmation when your refund is processed
• Credit card refunds may take 1-2 additional billing cycles to appear on your statement

Exchanges

Need a different size or color? We make exchanges easy:

• Follow the same return process and indicate you want an exchange
• We'll ship your new item once the original is received and processed
• If there's a price difference, we'll charge or refund accordingly
• Exchange shipping is free within the United States

Damaged or Defective Items

If you receive damaged or defective Golden Goose sneakers:

• Contact us immediately with photos of the damage/defect
• We'll provide a prepaid return label for immediate return
• Choose between a full refund or replacement item
• No restocking fees apply to damaged or defective returns

Non-Returnable Items

The following items cannot be returned:

• Items returned after 30 days (unless defective)
• Sneakers showing signs of wear or use
• Items without original tags or packaging
• Custom or personalized orders (unless manufacturing defect)
• Gift cards and promotional items

International Returns

For international customers:

• Same 30-day return policy applies
• Customer responsible for return shipping costs
• Items must be declared as "returned goods" on customs forms
• Refunds processed in original currency when possible
• Additional customs or duty fees are customer's responsibility